Patient information
For patients
Our focus is patient-centred care. Here's what you need to know to prepare for your appointment.
What to expect
From referral to appointment
Four steps, and our team handles most of them for you.
- 1
Get a referral
To make a Medicare claim a valid referral is required — 12 months from your GP, 3 months from a specialist. GPs may issue indefinite referrals for ongoing conditions (a new referral is needed if your GP moves or retires).
- 2
Your referral is triaged
Your referral is sent to the clinic by HealthLink, fax, email or post. One of our cardiologists triages it to ensure any necessary testing is arranged before your appointment.
- 3
We book you in
Our administrative staff will contact you to arrange a suitable time — so please make sure your referral has your best contact details. If your case is urgent, your referring doctor can call us to request an urgent review.
- 4
Attend your appointment
Bring a list of your current medications (or make sure it is included in your referral). A valid referral means your cardiologist has an informed history — and that you receive your Medicare rebate.
On the day
What to bring
- Your referral, if you were given a copy
- Your Medicare card
- A list of your current medications
Important
Referrals & Medicare
Please note
If you have no valid referral or valid Medicare card at the time of your appointment, you will be liable for the full payment of services and will not receive a Medicare rebate.
Need to be seen urgently?
We have the provisions to assess urgent referrals quickly. Ask your referring doctor to call the clinic to request an urgent review.
Questions before your visit?
Our friendly administrative team can help with referrals, appointment times and what to expect on the day.
We are not an emergency service provider. If you are experiencing a medical emergency, call 000.